Privacy Policy

1. Introduction

Discovery Route ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at discovery-route.com or use our logistics services.

This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number, mailing address)
• Business information (company name, job title, industry)
• Shipping and billing information
• Communications between you and Discovery Route
• Payment information (processed securely through third-party payment processors)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our site
• Referring website information
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing logistics and shipping services
• Processing orders and managing customer accounts
• Communicating about our services and responding to inquiries
• Sending newsletters and marketing communications (with consent)
• Improving our website and services
• Complying with legal obligations
• Protecting against fraud and ensuring security

4. Legal Basis for Processing

We process your personal information based on:

• Your consent (for newsletters and marketing communications)
• Performance of a contract (for logistics services)
• Legitimate business interests (for website improvement and security)
• Legal obligations (for regulatory compliance)

5. Information Sharing and Disclosure

We may share your personal information with:

• Service providers and contractors who assist in our operations
• Shipping carriers and logistics partners
• Payment processors and financial institutions
• Legal authorities when required by law
• Business partners with your explicit consent

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure data storage systems
• Access controls and authentication procedures
• Regular security assessments and updates
• Employee training on data protection

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Generally, we retain:

• Customer account information for the duration of the business relationship
• Transaction records for 7 years for accounting purposes
• Marketing communications consent until withdrawn
• Website analytics data for 2 years

8. Your Rights

Under Canadian privacy law, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Withdraw consent for marketing communications
• Request deletion of your personal information (subject to legal requirements)
• File a complaint with the Privacy Commissioner of Canada

To exercise these rights, contact us at [email protected].

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. We use:

• Essential cookies for website functionality
• Analytics cookies to understand website usage
• Marketing cookies for targeted advertising (with consent)

You can manage your cookie preferences through our cookie consent tool or your browser settings.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. International Data Transfers

Your personal information may be transferred to and processed in countries other than Canada, including the United States, where our service providers are located. We ensure appropriate safeguards are in place for such transfers.

12. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date. Your continued use of our services constitutes acceptance of the updated policy.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

15. Complaints

If you believe we have not complied with this Privacy Policy or applicable privacy laws, you may file a complaint with: